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It was book report day. Brian gave an excellent report on a book about email etiquette. I think it was called Send. Soon as he posts his review, I’ll give you the link.

Here’s a sample. Before you send an email, think about this acronym:

S: Simple—keep it simple.
E: Effective—make sure you said what you intended to say.
N: Necessary— does this email need to be sent at all?
D: Done—be sure you know the consequences of the email…what it will require you to do…what it will require the receiver to do. SEND.

I think companies should get serious about email etiquette policy. It’s such a huge part of how we communicate now.

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